(2.3 / 5)1291+ Ratings

Justfly.com Reviews

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Overall Rating

2.3
5 Reviews
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About Justfly.com

Justfly.com is a platform that provides booking services for flights, hotels, and car rentals. It offers a variety of options from different providers. The platform is designed to be a one-stop shop for travel needs, constantly working on getting the best prices for its users. It also offers 24/7 customer service through phone calls or chat. Users can access their trip details, download invoices & itineraries, manage luggage, book extras like travel insurance, select seats, and even check-in online through the platform. Justfly.com is trusted by over 2+ million travellers per year and has received positive reviews from its users. It also offers last-minute hotel deals and displays deals and prices to worldwide destinations which are constantly updated due to their enhanced software engine.

Justfly.com Pros & Cons

Pros & Cons of JustFly.com

Pros

  • Competitive Pricing: JustFly.com often offers lower fares compared to other travel booking sites, making it appealing for budget-conscious travelers.
  • Wide Range of Options: Partnerships with over 440 major airlines provide a variety of flight options, along with deals on hotels and car rentals.
  • User-Friendly Interface: The website is designed to be easy to navigate, allowing users to quickly find and book flights.
  • Quick Booking Confirmation: Users can receive confirmation of their bookings within minutes, enhancing the overall experience.

Cons

  • Poor Customer Service: Many users report long wait times and unresponsive customer support, primarily available through online chat with limited phone assistance.
  • Hidden Fees: Additional costs for seat assignments and cancellations can lead to a higher total price than initially advertised.
  • Refund Issues: Customers frequently face challenges obtaining refunds for canceled flights, even when the airline allows it, leading to frustration and dissatisfaction.
  • Negative Reputation: JustFly.com has a low rating on platforms like the Better Business Bureau (BBB), indicating prevalent customer complaints regarding service quality and transparency.

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Justfly.com Customer Reviews (5)

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tenzy1211
tenzy1211
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Worst online travel agent

The worst place to purchase online tickets. Extremely long wait to talk with agents on phone. And chats are answered after long wait. Wouldn’t recommend to anyone. Will never give my business to them again.

Jun 27, 2023
leilaamcdowell
leilaamcdowell
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Horrible stay away and you can be scammed

My flight was cancelled abruptly after sitting on the tarmac for 3 hours. The airline offered refunds of ALL tickets including non refundable ones purchased from 3rd party agencies like Justfly . After over 7 hours of frustrating calls to Justfly which will not transfer you to a manger but has all its customer service handled by very incompetent call centers - many of whom didn't speak very good English - they still refused to rebook me on a similar flight or refund my money. I ended up having to purchase a completely new ticket from another agency at twice the cost. Never again, They are crooks.

Mar 23, 2023
Susanne Eisenberg
Susanne Eisenberg
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Feb 12, 2023
Anna Barker
Anna Barker
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Feb 11, 2023
Sophia Scholz
Sophia Scholz
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Feb 7, 2023

Justfly.com Customer’s Q&A

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Justfly.com Features and Benefits

Justfly.com offers several key features and benefits:

  • Ease of use: The website is user-friendly and easy to navigate.
  • Affordable prices: The platform offers competitive prices for flights, making it a good choice for budget-conscious travelers.
  • Variety of options: Users can find a wide range of travel details and options on the site.
  • Automatic account creation: An account is automatically created when a user places their first order, simplifying the booking process.
  • Travel insurance: Users have the option to purchase travel insurance, providing peace of mind, coverage for trip cancellations, medical emergencies, and more.
  • 24/7 travel assistance: Users can access travel assistance at any time, providing support when it's needed most.
  • Personalized assistance: The platform offers personalized assistance with trip details, including baggage allowances, seat selection, travel insurance, hotel bookings, car rentals, parking, activities, and more.

Remember, experiences can vary, and what works well for one person might not work as well for another. It's always a good idea to read reviews and do some research before making a booking.

Justfly.com Pricing

JustFly.com Pricing

JustFly.com is recognized for offering competitive pricing on flights, often positioning itself as cheaper than other travel booking sites. For example, a recent comparison showed JustFly offering a Spirit Airlines flight for $169.95, while competitors like Expedia and Priceline listed similar flights at $189 and $178, respectively.

The platform partners with over 440 major airlines, allowing it to negotiate lower fares directly with carriers, which can lead to significant savings for users. Additionally, JustFly provides various deals on hotel bookings and car rentals, enhancing its appeal as a comprehensive travel solution.

However, it's essential to note that JustFly.com charges additional fees, including a seat assignment fee ranging from $11.95 to $16.95 per person per flight. Cancellation and change fees can also apply, typically starting at around $75, which may not be refundable unless a special cancellation protection plan is purchased.

Overall, while JustFly.com offers attractive pricing for flights and travel services, potential customers should be aware of the extra fees that could affect the total cost of their bookings.

Payment Method

JustFly.com Payment Methods

JustFly.com accepts a variety of payment methods to enhance customer convenience:

  • Major Credit Cards: Payments can be made using widely recognized credit cards such as Visa, Mastercard, American Express, and Discover.

  • PayPal: This option provides a secure and reliable way to complete transactions.

  • Pay by Bank: A new feature allows users to make payments directly from their bank accounts, streamlining the checkout process and eliminating the need for traditional credit card payments.

  • Buy Now, Pay Later (BNPL): JustFly also offers options through services like Zip, enabling customers to split their payments into installments over time.

These payment methods may vary based on the user's location and specific airline or hotel policies. Always review the available options during the checkout process to ensure the preferred method is accepted.

Justfly.com FAQs

FAQ

Justfly.com Alternatives

Top 10 JustFly.com Alternatives

  1. CheapOair - Offers a wide range of travel services including flights, hotels, and car rentals, focusing on affordable options.

  2. Skyscanner - A popular travel search engine that compares prices from various airlines and travel agencies, known for its user-friendly interface.

  3. CheapFlights - Specializes in finding low-cost airline tickets and provides options for hotels and car rentals.

  4. CheapFareGuru - Focuses on providing cheap flights and airfare deals, catering to budget-conscious travelers.

  5. ASAP Tickets - Offers personalized travel services with significant discounts on flights, especially for international travel.

  6. Flighthub - Known for competitive pricing on flights and vacation packages, with a focus on user experience.

  7. Kayak - A comprehensive travel search engine that aggregates results from various sites, allowing users to compare prices easily.

  8. FareCompare - Provides insights into fare trends and helps travelers find the best deals based on their travel preferences.

  9. Spirit Airlines - While primarily an airline, it offers competitive pricing for direct flights within North America.

  10. Google Flights - A powerful tool for tracking flight prices and finding the best times to purchase tickets based on historical data.

FAQ

How To Open A Justfly.com Account?

To open an account on justfly.com, simply place an order via the website. The system will automatically create an account for you when you place your first order. This means you don't need to register for an account before buying. You'll receive an automated order confirmation email containing details of how to access your purchases. Remember, your account is created automatically when you place your first order.

FAQ

Justfly.com Return Policy?

Justfly.com, as a third-party booking service, does not have a clear-cut refund policy. All questions on refunds should be redirected to the airline. However, in its Terms and Conditions, Justfly notes that even though bookings are nonrefundable, there may be exceptions. A refund for cancellations made on Justfly will be provided within 7–10 business days. Services for choosing a seat and requesting a meal are not refundable. Justfly cancellation refunds will depend on the rules and regulations of the airlines. Justfly cancellation refund will not be valid on ‘no show’ and used tickets. One thing that makes flight booking changes with Justfly more manageable is their 24 hour cancellation policy. If you cancel your Justfly flight within the first 24 hours after booking, you are entitled to a full refund without any cancellation penalties or fees.

Regarding the shipping policy, Justfly does not directly handle shipping as it is a flight booking platform. However, they do provide information on how to manage luggage. You can add extra bags via the airline's website using your PNR and last name. You can also get travel insurance, select seats, book hotels, rent cars, or find activities easily on MyTrips. You can start checking in 24 hours before your flight on the airline's website to get your boarding pass. If needed, you can check in at the airport. These details can be found on the Justfly website.

FAQ

What are some alternatives to Justfly.com?

Here are some alternatives to Justfly.com: Skyscanner, Flightics.com, Google Flights, CheapOair, Cheapflights.com, Cheapfareguru, and AlaskaAir. These platforms offer various features such as multi-city search, flexible dates, calendar search, and more. They provide options to book and compare the cheapest flights from all major airlines and online travel agents. Some of them also offer hotel and car rental deals. Please note that the services and features may vary across these platforms. It's recommended to check each platform for specific needs.

FAQ

What payment methods does Justfly.com accept?

Justfly.com accepts several payment methods. These include Mastercard, American Express, Diners Club, Discover, UATP, and Visa debit/credit cards. It's also possible to make purchases through Zip, previously known as Quadpay, which allows customers to pay in four installments over six weeks. Payments are automatically made from the linked debit or credit card every two weeks. Please note that available payment methods may vary depending on the region and the type of purchase. Always check the Justfly.com website for the most accurate and up-to-date information.

FAQ

What is the cancellation policy for flights booked through JustFly.com?

Cancellation policies vary by airline and apply at all times. Some flights may be eligible for same-day cancellation, while others may allow cancellation options up until the travel date. Some airlines may experience processing delays of up to 18 weeks for refund requests.
FAQ

Can I change the dates, origin, or destination of my flight booked through JustFly.com?

Yes, you can change your flight dates, origin, and destination through the My Bookings page on Justfly.com's website. Flight changes depend on airline policies and flight availability.
FAQ

What are the check-in and check-out times for hotels booked through JustFly.com?

Each hotel has its own check-in and check-out times. Generally, you can check-in during the afternoon and check-out in the morning. If the times offered by the hotel do not align with your flight itinerary, Justfly.com recommend contacting the hotel directly. They are usually flexible with check-in and check-out times when requested.
FAQ

How can I book a rental car through JustFly.com?

Justfly.com works with several car rental suppliers to provide the best deals for your travel. Once you have booked your flight, you can select a car that fits your needs on your booking page.
FAQ

Can I apply a promotional code to my car rental reservation booked through JustFly.com?

If you have received a promotional code via email from Justfly.com, you can apply it when reserving your car online.
FAQ

About Justfly.com Prices and Cost?

Justfly.com offers cheap flights, airline tickets, and hotels. The platform allows users to search and compare deals from over 440+ airlines. The prices displayed correspond to fares found for flight searches and are subject to change. For instance, flights from Seattle to various cities have been listed with prices ranging from $91 per person for Denver to $646 per person for London. These are average prices based on the season. Similarly, flights from Raleigh/Durham to various cities have prices ranging from $64 per person for Atlanta to $278 per person for Ontario. Please note that these prices are subject to change and it's always best to check the website for the most current prices. Justfly.com also offers daily deals and has negotiated with every major airline to pass the savings on to customers. The platform aims to provide a simple and easy booking process, with no more waiting to get e-tickets. It's important to note that prices can vary based on the season, the destination, and the time of booking.

FAQ

About Justfly.com Popular Products and Services?

Justfly.com is a digital platform that has become a go-to for numerous globetrotters. It offers comprehensive services including flights, hotels, and car rentals. It aggregates offers from a multitude of providers, allowing travelers to compare and choose what best fits their itinerary and budget. What sets JustFly apart is its commitment to offering a one-stop solution for all travel needs. Whether planning a quick weekend getaway or a complex multi-city tour, JustFly provides the tools to tailor the journey precisely to preferences. This comprehensive approach simplifies the travel planning process, making it more accessible and less time-consuming.

JustFly has received accolades for its user-friendly interface, with many reviews praising its ease of use. The platform’s design focuses on intuitive navigation, ensuring users can find what they need without hassle. Features like sorting flights by price or duration and a flexible date search option are particularly highlighted to enhance the user experience. This focus on user-friendly design is a testament to JustFly’s understanding of the modern traveler’s needs: quick, efficient, and straightforward access to travel options.

In addition to convenience, JustFly stands out for its competitive pricing. It searches hundreds of airlines and many travel websites for present fare and then shows the results in a simple, clean and easy to understand format. They even add taxes in the fare prices so you can rapidly see the total cost. This makes JustFly a reliable travel partner for modern world travelers.

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